Refund Policy

1. The 14-day, no-questions refund window

Stag Vault is a digital service. You can request a full refund within 14 days of purchase — no questions, no forms, no arguments.

This applies to every product bought on stagvault.co.uk through Stripe: Starter Pack, the Content, Commerce and Consulting Vaults, the Prompt Playbook and Stag Vault Complete (Lifetime Access). Single digital downloads bought on shop.stagvault.co.uk are covered in section 4.

Use Contact Stag Vault and enter the email address you signed up with. We process eligible refunds within 5 business days back to the original payment method.

2. When your right to refund ends

The 14-day window closes — and the sale becomes final — when 14 calendar days have passed from purchase.

You keep the 14-day window even if you have already accessed the app, run AI prompts, or downloaded materials. We think that's the fair way to sell digital products in 2026.

This exceeds the minimum period required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3. Promotional purchases

Discounted or promotional purchases follow the same 14-day, no-questions policy. There is no shorter refund window for discounted sales.

4. Single digital products bought on shop.stagvault.co.uk

Individual tracks such as Operator Power Prompts – Single Track (£5) are one-time digital downloads sold through our Shopify store. Delivery is immediate after confirmed payment and the secure download link is also sent by email.

By completing checkout you ask us to start delivery straight away and acknowledge that, under the Consumer Contracts Regulations 2013, the 14-day cancellation right for digital content ends once the download or access has begun. Purchases of single digital products are therefore final once opened.

If the download link does not arrive, the file is faulty or the product is not as described, use Contact Stag Vault with your order number and we will re-send the link or refund you. Your statutory rights are not affected.

5. Subscriptions

Monthly subscriptions renew automatically. You can cancel anytime from your account settings. Cancellation takes effect at the end of your current billing period — we don't pro-rate part-months.

If you were charged after intending to cancel and we can verify that from your activity, email us and we'll refund as a one-off goodwill gesture.

6. Chargebacks

If you have a refund concern, please email us first — we resolve almost every request the same day. Chargebacks bypass our process and may result in account suspension while the dispute is resolved.

7. Your statutory rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If you believe the product was misrepresented or significantly different from its description, contact us and we'll work with you to resolve it fairly.

8. Contact

Refund requests and disputes: Contact Stag Vault

Stag Vault is a trading name of Homeguard Developments Ltd.